Little Black Dress - Returns and Terms & Conditions.

Please take a moment to read prior to shopping, if there are any questions do not hesitate to ask.

At The Little Black Dress Boutique Limited we aim to offer top notch service for a stress free online shopping experience. 
Please do not hesitate to contact the Boutique with any questions or queries: 
telephone 01451 870002
 
 
Opening Hours Monday - Saturday 9.30 am - 5.30 pm + Sunday 11.30am - 4.30pm

 

Returns

  •  If you are not completely satisfied with your purchase, simply email the Boutique and return the items to 1 The Little Black Dress Boutique Limited, 1 Hollis House, The Square, Stow-on-the-Wold, Gloucestershire.  GL54 1AF  in unused condition with all tags attached, within 7 days of the sale receipt. A full refund (excluding delivery charges) will be credited to paypal/card on receipt of the goods at the Boutique, OR an exchange is offered for alternative sizes, colours. In an exchange instance please contact the Boutique to check for alternative items availability, which can be held until the returned goods are received at the Boutique.We recomend when returning items to use a delivery service that insures to the value of the goods and guarantees delivery for safety and in case of lost in transit.  We will only refund once items are received at the Boutique and will not refund before.  The item is the purchasers responsibility until it arrives back at the Boutique.
  • If items have been worn they will be returned to the purchaser and  the return will not be accepted.  If the item has deodrant or perfume evidence the items have been worn they will be returned to the owner and not acceted in the returns process.
  • We do not offer free returns this is the responsibility of the purchasers.
  • Price match - At The LBD Boutique we aim to be as competative on price as possible to offer purchasers the Boutiques best price and service within our online boutique. 
  • Our Price Match aims to match competitors RRP, this does NOT include sale site prices, does not NOT auction site prices, if there is an alternative online store who has the exact same item on sale for less then we will endeavour to match the same price please email the details: website, store details, price, date and where you saw it for less and we will set up a price compare enquiry,  if the enquiry shows it is exactly within the guidelines The Little Black Dress Boutique Ltd will email an offer to match the lesser price.
  • The item must be the exact brand, colour, size, season, details as we have on sale and available for sale, not sold out, for The Little Black Dress Boutique Ltd to be able to arrange a price match. Please email littleblackdress@btconnect.com with the price match details.
  • Please be aware that all items on sale in the online boutique are on sale in the Boutique in the Cotswolds at the same time, in the instance the item sells in the boutique before the online shop has been updated we will credit the purchasers account as soon as the Boutique is aware of this happening.

 Post and Shipping 

    • Orders will be despatched using Royal Mail recorded delivery for goods up to a value of £39 and special delivery for goods of £40 and more, International will be sent using Airsure or the most economical and reliable service - a handling charge will be added to the UK postal charge shown, this handling cost depends on the destination. Please discuss special delivery arrangements at the time of purchase. Items will be despatched within 24 hours of the order being placed.  If there is a distinctive difference in over payment for post/shipping costs the difference will be credited back to the purchasers account.  We aim to offer a honest and trustworthy service and would not wish to overcharge customers with shipping costs.
    • For additional items included in each order the additional cost will be £1 per item.
    • In the instance of returning goods please notify via email or telephone prior to returning.  Items must be returned within 7 days for a full refund, unused with all sales tags attached.  The return shipping/postal costs are the purchasers responsibility and will not be credited unless previousy agreed.
    • If returning items for a refund or exchange please ensure that you have and keep safe proof of delivery as we can not be held responsible for loss of goods in transit.
    • We will only be liable for return post costs if the goods are faulty.
    • Prices are correct at the time of purchase and can increase or decrease at any time.
    • Free Shipping offer is available on promotional coditions only and will apply for the timescales stated in the promotion.  Free shipping applies to  items posted to the purchaser and any postal/shipping charges made to return unwanted items are the responsibility of the purchaser.
    • GIFT WRAPPING - The Little Black Dress Boutique Limited offers a free gift wrapping service that can be arranged in advance via email.  If this option is required please advise the boutique before/at the same time as purchase.  Please advise gift wrapping is required, any message to be added to a gift label and who from, the address to be posted/shipped to if different for the purchasers details.  At this stage any requests or other requirements may be added, advised or requested via email littleblackdress@btconnect.com

The Little Black Dress Boutique Limited aims to exceed customers expectations and offer exceptional service, we want customers to come back to the Boutique soon, so please email any questions or suggestions to the Boutique - littleblackdress@btconnect.com

 

Happy Shopping @ The LBD Boutique xx